Now Hiring: Part-Time Administrative Assistant

Now Hiring: Part-Time Administrative Assistant

Join the Town of Townsend Team!

The Town of Townsend is seeking a professional, organized, and customer-service-oriented individual to serve as our Part-Time Administrative Assistant. This position plays a vital role in supporting the daily operations of Town Hall and serves as one of the primary points of contact for residents, businesses, contractors, and visitors.

The successful candidate will provide administrative, clerical, permitting, customer service, and financial support functions while helping ensure efficient and responsive municipal operations.

Position Details

Position: Part-Time Administrative Assistant
Department: General Administration
Reports To: Town Manager
FLSA Status: Non-Exempt

Essential Responsibilities

Customer Service & Front Office Operations

• Serve as the first point of contact for residents and visitors.
• Answer phones, respond to inquiries, and provide information regarding Town services, programs, and procedures.
• Maintain a welcoming and professional front office environment.

Administrative Support

• Perform a variety of administrative duties including correspondence, document preparation, scanning, filing, scheduling, and record management.
• Manage incoming and outgoing mail and maintain Town mail logs.
• Coordinate conference room reservations, meetings, and travel arrangements.
• Maintain Town forms, templates, and administrative records.

Support to Town Leadership

• Assist with preparation of meeting agendas, packets, minutes, public notices, and other official documents.
• Support compliance with Freedom of Information Act (FOIA) requirements.
• Assist the Town Manager with correspondence, reports, research, and resident inquiries.

Permitting, Licensing & Inspections

• Process building permits and Certificates of Occupancy.
• Maintain contractor, business license, and permit records.
• Administer rental license applications and documentation.
• Coordinate inspections with the Town’s contracted building official.

Property Information Requests

• Receive, track, process, and complete Property Information Requests (PIRs).
• Prepare invoices and coordinate the collection of required documentation.
• Ensure requests are processed accurately and in accordance with Town policies.

Financial & Utility Support

• Process payments for taxes, utilities, permits, licenses, and other municipal fees.
• Assist with utility account creation and maintenance.
• Support billing processes, including utility bills, tax bills, and trash collection notices.
• Assist with financial data entry and purchasing processes.

Communications & Community Engagement

• Assist with maintaining and updating the Town website.
• Publish notices, forms, and important community information.
• Support resident communications and outreach initiatives.

Office Operations

• Monitor office supply inventory and assist with ordering.
• Maintain park reservation records and resident service requests.
• Support departmental projects and special initiatives as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous administrative, clerical, municipal government, or customer service experience preferred.
• Strong organizational, communication, and customer service skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain confidentiality and handle sensitive information.
• Ability to multitask, prioritize assignments, and work independently.

Why Work for Townsend?

The Town of Townsend offers a collaborative work environment where employees have the opportunity to make a meaningful impact in their community. This position provides valuable experience in local government operations while serving residents and helping support the continued growth of our town.

How to Apply

Interested candidates should submit a completed employment application and resume to:

Town of Townsend

Attn: Julie Goodyear, Town Manager
141 Main Street
Townsend, DE 19734

Applications will be accepted until the position is filled.

The Town of Townsend is an Equal Opportunity Employer.

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